Reference

Privacy Policy For Your valid99 Account

The valid99 Privacy Policy explains what we collect when you open an account, enter the lobby, or use DANA, OVO, GoPay and QRIS.

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valid99 Privacy Policy For Your valid99 Account
CONTACT ROUTES

Get Privacy Help Without Guesswork

A clear contact path helps when you want to ask about a record, correct an account detail, or understand a wallet reference.

Account privacy request Use the support route after signing in when you want to ask what account…
Wallet record check For DANA, OVO, GoPay or QRIS questions, send the payment reference and approximate date…
Access and deletion If you want a copy, correction, restriction, or deletion request, contact us through the…
DATA HANDLING

How We Keep Policy Practical

Privacy choices work best when they match the way you actually use the account. We separate sign-in details, wallet references, device signals, and support messages so each request can be assessed for…

Account details

We collect the details needed to create and protect your account, such as your phone number, verification result, login events, and support history. We use them to complete account access and investigate an access request, not to ask for unrelated personal details.

Wallet references

A DANA, OVO, GoPay or QRIS transaction can create a reference, amount, status, and time record connected to your account. Bank transfer and virtual account records follow the same matching purpose, helping us check a receipt without storing your wallet password.

Cookies and devices

Cookies can keep your session open, remember a consent choice, and help us identify unusual browser activity. We may receive device type, browser version, IP address, and language settings. You can clear or restrict cookies in your browser, though some account steps may then need repeating.

Account security

Phone verification, sign-in records, and device signals help us assess whether an access request matches your account. Never send a password through support. If a device is shared, sign out after use and clear the browser session before another person opens the account.

Retention periods

We keep each category only as long as needed for the purpose described in this policy, account security, payment reconciliation, dispute handling, or a legal duty. When a record no longer has a valid purpose, we remove it, anonymise it, or restrict access.

Policy requests

You can ask how we use a specific record, request correction, or ask whether deletion is available. Send the request through account support with your verified phone number. We may retain a small request log so we can prove how your privacy request was handled.

Privacy Policy Answers For valid99

These Privacy Policy answers focus on the questions you are most likely to have before opening an account or connecting an Indonesian wallet. We explain the practical route for access, correction, cookies, payment records, and deletion. If your situation is not covered, use the signed-in support path and give us enough detail to locate the relevant account record.

It covers account details, phone verification, sign-in events, device and browser signals, cookies, support messages, and wallet references. It also explains why we use each category, how long records may remain, and how you can request access, correction, restriction, or deletion.

We do not ask you to send a DANA, OVO, GoPay, or QRIS password through support. We may retain a transaction reference, status, time, and amount so we can match a receipt to your account and check a payment question.

Phone verification helps connect the account to the person requesting access and reduces mistaken or unauthorised sign-ins. The verification result and related account event may be retained for security and support checks. We use the phone number for account purposes described in this policy.

Sign in, open the account support route, and ask for the records linked to your account. Include your verified phone number and explain the date or data category you mean. We may confirm ownership before sharing private details or processing the request.

Yes, you can request correction or ask whether deletion is available through account support. We assess the request against security, payment reconciliation, disputes, and legal duties. Some records may need to remain, and we will explain that outcome rather than remove them without review.

Cookies can remember consent, maintain a sign-in session, and help identify unusual browser activity. You can clear or restrict them in your browser settings. If you do, you may need to repeat phone verification or consent choices when returning to the account.

The policy applies to account records created through supported Indonesia access, including use from Jakarta. Eligibility depends on local law, so availability can differ by location. If a local rule affects your access, we may limit the account and explain the relevant route where possible.

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